Overview all Topics

Security in healthcare

Reading time: 3 minutes

Care institutions such as hospitals, nursing homes and rehabilitation centers are often public and therefore accessible to everyone. Because of this openness there is an increased risk of conflicts arising. This requires custom security. Read in this blog how security in healthcare works and how this differs from security in other industries.

What holds security in healthcare?

Every form of security has its challenges, including security in healthcare. These are large and complex buildings where many people and goods enter the building. Moreover, healthcare institutions often have advanced equipment, medicines and, above all, a lot of confidential personal information.

Much more than just security

It is important for a healthcare security officer to identify the type of healthcare institution. The settings are very different. For example, a psychiatric patient should be treated differently from a hospital patient. For example, a psychiatric patient needs regularity, which means that it is not good to make changes to this by, for example, having extensive conversations. On the other hand, elderly people in a nursing home really appreciate it when a security guard chats with them or simply greets them. For example, there are several benefits that come with security in healthcare:

  • Provides a listening ear for patients and visitors
  • Keeps calm in hectic situations
  • A watchful eye day and night
  • Feeling safe for visitors and staff
  • Care security guards have medical knowledge

Security in healthcare is therefore mainly aimed at maintaining peace in a hectic and vulnerable environment such as a hospital, emergency room, clinic, etc. Precisely because care institutions often involve, among others, the sick, injured, surviving relatives, disabled and psychiatric patients, it is matter to make them feel safe.

A security guard and medic in one

A security guard in healthcare is not a regular security guard. A care security officer is specially trained for work in healthcare and has both great empathy and perspective. The great empathy is used in security in healthcare to offer patients and family members a listening ear. In addition, healthcare security guards are regularly confronted with intense situations, such as injured people coming in after an accident, mortality and next of kin. In such situations, care security officers use their ability to put things into perspective, so that they act quickly and adequately, regardless of the seriousness of the situation.

Training

In order to continuously develop security in healthcare and to prepare healthcare security officers for all kinds of incident scenarios, they are continuously trained on various calamities, syndromes, hospitality and receive training in predictive profiling.

Calamities

During emergency training, healthcare security officers are prepared for various incident scenarios. In addition to acquiring knowledge, insight and professional competence, calamity training also focuses on mutual cooperation and communication between the care security officers.

Diseases

Security guards need knowledge of care to function well in this sector. For this reason, care security officers also regularly receive training in clinical pictures. This training focuses on recognizing physical and mental illnesses. In addition, care security officers learn how to have good conversations with, for example, a person with a psychiatric disorder or dementia.

Hospitality

Within this training, the focus is on customer-friendliness, also known as proactive security. A hospitable image of security in healthcare can make a huge difference and at the same time creates a more relaxed atmosphere.

predictive profiling

predictive profiling is a security technique and was created to suppress a possible conflict at an early stage. In this way, security guards learn to recognize deviant behavior in order to respond appropriately. This can be done, for example, by applying various intervention techniques, such as simply greeting the person in question.

phone handsetarrow-right linkedin Facebook Pinterest youtube rss Twitter Instagram facebook-Blank rss blank LinkedIn-blank Pinterest youtube Twitter Instagram